Triangle Transit

• Paratransit Riders Guide June 2012 (PDF)

T-linx is a curb-to-curb paratransit service (with a door-to-door option) provided by Triangle Transit for the citizens of Raleigh, Durham and Chapel Hill. The service is designed for residents with disabilities that prevent them from using the Triangle Transit fixed-route bus service.

The specific criteria for determining who is eligible for paratransit services are defined by the ADA. You must live in Wake, Durham, or Orange County and must meet one of the following eligibility requirements:

• You must have a specific mobility impairment that prevents traveling to a fixed-route bus stop.
• You cannot travel alone because of failure to recognize landmarks, learn directions, or otherwise learn to use the fixed-route bus service.
• You cannot get on or off a bus independently with a wheelchair lift or ramp.

All Triangle Transit vans are wheelchair accessible and operate for trips between Raleigh, Durham, Chapel Hill, RTP, and the airport at a cost of $4.00 per trip.

Your trip must begin and end within 3/4 mile from a Triangle Transit all-day fixed-route bus service. Please call (919) 485-7433 (RIDE) or click here for specific route information.

If you are currently ADA certified with Raleigh, Durham, or Chapel Hill, Triangle Transit will honor those applications.

If you qualify for paratransit service but must travel outside this area, you are responsible for transportation needed to arrive within Triangle Transit’s service area.

Individuals interested in using the service must complete Part A of the Eligibility Application. Individuals must have a licensed professional complete Part B of the application to certify their medical condition. Incomplete applications will not be processed.

Click here to download the application in .pdf format, or request that an application be mailed to you by calling (919) 485-7468. The .pdf format requires Free Acrobat Reader for viewing.

Interview

After Triangle Transit receives your application, you will be contacted to schedule a functional assessment to determine your travel abilities in more detail.

Transportation to and from the interview will be provided if needed.

Decision

You will be notified of your eligibility by letter within 21 days after the interview. If you have questions or have not been contacted within 21 days of submitting your application, call Triangle Transit at (919) 485-7468. If you use a TDD, call 1-800-735-2962 and ask to be connected to 919-485-7468. If, at that time, a determination has not yet been made, you will be temporarily eligible for services until your application can be reviewed.

Eligibility will be based on several factors:

• Information provided on your application
• Information provided by your authorizing professional
• Results of a brief assessment of your functional abilities
• A review of transportation options in the areas in which you desire to travel

If you are eligible for Triangle Transit’s T-linx (Paratransit) services for some or all of your trips, you will receive a Certification Letter and a Customer Guide with information about how to use the service.

If it is determined that you are able to use fixed route buses for some or all of your trips, we will notify you of the exact reasons for this decision and tell you how to appeal the decision.

If you are determined to be eligible for T-linx Service, you will receive one of the following types of eligibility status:

• Conditional Eligibility: You are able to use Triangle Transit’s fixed route buses for some of your trips, and qualify for Triangle Transit T-Linx (Paratransit) Service for other trips, and/or you have a health condition or disability that temporarily prevents you from using fixed route buses.
• Unconditional Eligibility: Your disability or health condition always prevents you from using the fixed route buses and you qualify for Triangle Transit T-linx (Paratransit) Service for all of your trips.

Triangle Transit is committed to providing safe, reliable, convenient, and accessible transportation for the citizens and visitors of the Greater Triangle Region. Triangle Transit operates its fixed route and paratransit services in accordance with the Americans with Disabilities Act (ADA) and is designed to accommodate the mobility needs of individuals with disabilities or functional limitations.

Accessible Services Advisory Committee

The Accessible Services Advisory Committee (ASAC) was formed to advise Triangle Transit staff in the implementation of accessible transit services, to include paratransit services, fixed route bus services, rail station design, transit amenities, and transit information. The advisory committee is comprised of twelve members appointed by the Triangle Transit Board of Trustees.

The ASAC is made up of a diverse membership with the interest, experience and demonstrated commitment in issues pertaining to access and disability.

ASAC meetings are held quarterly during weekday hours at the Administrative Offices of Triangle Transit, 4600 Emperor Blvd, Suite 100, Durham, NC 27703. The meetings are open to the public.

For more information, please contact 919-485-7460 or Transit Manager Vinson Hines, Jr. Click here to e-mail the Transit Manager.

View the T-Linx No-Show Policy:

• T-linx No-Show Policy (PDF)

Triangle Transit buses are wheelchair accessible.

“Priority seating” has been designated on all buses. Hearing impaired individuals can contact Triangle Transit through the N.C. Relay Center at 1-800-735-2965 or by dialing (919) 485-RIDE (7433). Triangle Transit bus operators also make ADA announcements along the route when in service.

T-Linx Paratransit Supervisor at (919) 919-485-7468 Monday through Friday, 7:00 am - 10:00 pm. TDD/TTY 1-800-735-2965.