Triangle Transit

Individuals who are hearing impaired may contact Triangle Transit Offices by telephone by dialing 1-800-735-2962 and requesting that the operator call the GoTriangle Transit Information Center at 919-485-7433 (RIDE). The operator will then type the information to the caller.

Riding Triangle Transit Buses

We are committed to providing a public transportation system that everyone can use. We encourage individuals with disabilities to take advantage of the independence and flexibility that is provided by our fixed route and shuttle service. Both seniors and individuals with disabilities can ride for half fare. All of Triangle Transit’s buses and shuttles are wheelchair-equipped vehicles. If any passenger with a disability boards a Triangle Transit bus and requires an attendant, the passenger and the attendant will pay only one fare. Also, service animals are allowed on all Triangle Transit buses to assist people with disabilities.

• Application for Reduced Fare for Seniors and Individuals with Disabilities (.pdf)*
• Application for Reduced Fare for Seniors and Individuals with Disabilities (.doc)

*Requires Free Acrobat Reader for viewing.

Using Triangle Transit Paratransit Services

If you are a resident of Raleigh, Durham, or Chapel Hill with a physical or mental disability that makes it impossible for you to use the Triangle Transit Authority’s (Triangle Transit) bus system, you might be eligible for Triangle Transit’s paratransit program.

The Triangle Transit paratransit system operates in accordance with the Americans with Disabilities Act and is designed to serve individuals whose disabling conditions or functional limitations prevent them from using Triangle Transit fixed route services.

• The program allows eligible users to ride in Triangle Transit designated taxis or wheel-chair accessible handicabs for part or all of a trip along routes 105, 402, 403, 412,and 413 at the cost of $4.00 per trip.
• Your trip must begin and end within ¾ mile from fixed route Triangle Transit bus service on Raleigh, Durham, and Chapel Hill routes.
• If you qualify for paratransit service but must travel outside this area, you are responsible for transportation needed to arrive within the service area.
• Service is provided during hours and days when fixed route service operates.
• Rides need to be reserved at least one day in advance.
• Service is provided for all types of trips, including medical, shopping, and personal travel.

Individuals who are interested in using ADA Paratransit Service must apply and be found eligible according to ADA guidelines. Triangle Transit is responsible for determining eligibility for ADA Paratransit Service in the Triangle region.

• Large Font Version of Paratransit Service Application (.pdf)*
• Large Font Version of the Paratransit Service Application (.doc)

*Requires Free Acrobat Reader for viewing.

If you have a disability or health condition that prevents you from using fixed route Triangle Transit service, applying for ADA Paratransit Service is as easy as 1, 2, 3:

1. Call Us

• To request an application, you may call the GoTriangle Transit Information Center at 919-485-RIDE (7433) or write to:
  Triangle Transit Authority
  Paratransit Program
  P.O. Box 13787
  Research Triangle Park, NC 27709
• Visually impaired individuals may contact Triangle Transit at 919-485-7468 for additional assistance.
• Read the application and, if you believe you qualify, fill out Part A.
• Take or send the application- both parts A & B - to an authorizing professional who knows you personally.
• Both parts of the application must be completed in order for your application to be considered.
• Mail the completed application (both parts A & B) to the address listed above.

2. Interview

• After you fill out as much of the application as possible, submit it to: Triangle Transit Paratransit Program, P.O. Box 13787, Research Triangle Park, NC 27709.
• After Triangle Transit receives your application, you will be contacted to schedule a functional assessment.
• At the interview, we will review the application form with you and help you complete it if necessary.
• We will also discuss your travel abilities and limitations in more detail.
• Transportation to and from the interview will be provided if needed.

3. Decision

• You will be notified of your eligibility by letter within 21 days of the interview. If you have questions or have not been contacted within 21 days of submitting your application, call Triangle Transit at (919) 485-7468. If you use a TDD, call 1-800-735-2962 and ask to be connected to (919) 485-7468. If, at that time, a determination of your eligibility has not been made, you will be temporarily eligible for service until such time as your application can be reviewed.
• A representative of Triangle Transit will determine eligibility based on several factors:
  1. Information provided on your application
  2. Information provided by your authorizing professional
  3. Results of a brief assessment of your functional abilities
  4. A review of transportation options in the areas in which you desire to travel
• If you are eligible for ADA Paratransit services for some or all of your trips, you will receive a Certification Letter, a Customer Guide with information about how to use the service. If we determine that you are able to use fixed route buses for some or all of your trips, we will notify you of the exact reasons for this decision and tell you how to appeal the decision.