Wi-Fi Frequently Asked Questions
Triangle Transit is pleased to provide FREE Wireless Internet Access (Wi-Fi) on Triangle Transit buses.
Q: What are the terms and conditions for using Triangle Transit’s Wi-Fi?
A: Please click the following link for our Terms and Conditions.
Q: Will the Triangle Transit drivers be able to assist with Wi-Fi questions or problems?
A: No. The Triangle Transit drivers have no training in set-up or usage of the Wi-Fi service. However, if you believe there is a problem with the Wi-Fi service please inform the driver so he can let us know.
Q: How come I lose connection to the wireless network?
A: We do not guarantee service to be up 100% of the time. Also this service is just like a cell phone. There will be “dead spots” on different roads.
Q: How long does it take to connect to the wireless network? A: If connection has been lost due to a dead spot, it can take up to 5 minutes for the connection to re-establish once a signal has been found.
Q: Which Triangle Transit buses have FREE Wi-Fi?
A: Currently, 59 buses have Wi-Fi on them that display “Wi-Fi Available on This Bus”. Also, please understand that these buses rotate service as demand dictates. We cannot guarantee a certain route will always have Wi-Fi available. Additional buses will be considered as resources become available.
Q: Is there a cost to use the wireless network?
A: No. Wi-Fi on Triangle Transit is free.
Q: When can the wireless network be used?
A: The wireless network is available while the bus is powered on.
Q: Where can I sit to pick up a stronger signal?
A: Within each bus a wireless access point is located near the front.
Q: What is a Wireless network and how does it work?
A: Wireless networking is a method of connecting a laptop computer, PDA or other portable wireless device to the Internet using radio signals or other network resources without using a phone line or data port. There are two primary components involved in a wireless network: an access point and a wireless access card. Triangle Transit provides the wireless access points that transmit signals within the bus. These access points communicate with wireless access cards installed on patron wireless devices to allow access to the Internet.
Q: Is it difficult to connect to the wireless network?
A: No. Most laptops automatically detect the wireless network and configure themselves to pick up the wireless signal.
Q: What is needed to connect to the wireless network?
A: A laptop, PDA or other wireless portable device that conforms to the 802.11g standard. Most new laptops come with wireless technology. To use wireless with an older device patrons may need purchase a newer wireless network adapter.
Q: What type of wireless technology is used?
A: 802.11g is used.
Q: Can I connect to the Wi-Fi service with my Bluetooth?
A: No. Bluetooth is not supported.
Q: What kind of Internet access is available through Triangle Transit bus?
A: Typical HTTP & HTTPS web access over port 80 & 443 are allowed.
Q: How secure is the wireless network?
A: Because wireless networks use radio signals, data traveling through a wireless network can be intercepted. Users should pay attention and encrypt sensitive information (passwords and confidential documentation) when communicating over the wireless network. Triangle Transit does not have any virus protection software running on the wireless network. It is the responsibility of the patron to make sure up-to-date anti-virus and anti-malware software is installed on their laptop or wireless device.
Q: Is the wireless connection filtered?
A: Triangle Transit wireless connection is not filtered. However, each Triangle Transit rider is expected to adhere to Triangle Transit’s Wi-Fi Terms and Conditions.
Q: Do appliances affect my computer’s wireless signals?
A: Cordless telephones, wireless headsets, microwave ovens and cameras can all affect 2.4 GHz wireless devices. Other access points can also interfere with the wireless network.
Q: I cannot seem to connect to the wireless network. Can you help?
A:
- Check to see if you have a signal. Signal strengths may vary in different seats of the bus or along the bus route.
- Type in a web address directly into your browser’s URL address bar (I.E. http://www.google.com)
- Do you have an IP address? The IP address should be something like 192.168.133.55 (The last two set of numbers may be different)
- If all else fails reboot your device.
- If you reboot and still cannot connect then please consult your equipment manufacturer.
Q: Can I connect to my office using a Virtual Private Network (VPN) connection while riding a Triangle Transit bus?
A: Yes. VPN access is not blocked but may be slow.
Q: Why is the wireless network slow?
A: The Wi-Fi connection is based on 3G speed. Also the Wi-Fi network is shared among all the riders in the bus. If there are a lot of people using the network then the speed will decrease. Also, depending on the route being traveled, our ISP’s signal might be weak, which leads to slower speeds.
For future updates on our wireless services bookmark this page.
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